06-07-2020, 10:32 AM
(06-05-2020, 03:53 PM)PJ Wrote:(06-05-2020, 12:09 PM)MiscellaneousDave Wrote:(06-04-2020, 09:55 PM)PJ Wrote: A lot of times when people have a problem with the order they will contact the seller directly and they end up getting misinformation because the seller obviously doesn't want to deal with the return. Maybe a year or so ago eBay started automatically accepting returns and if the reason for the return was the sellers fault (item not as described, item arrives broken) then eBay lets the buyer print their own shipping label and charges the seller for the label via their monthly fees.It better be a good one or I will be pissed and demand a shipping label to send it back to you! lol
Maybe the policy is good for buyers but as a seller it annoys me to no end because a buyer can choose any option for the return. I just got a return for a blu ray that I sold. Person said I sent the wrong item, they wanted the DVD not the Bluray. The problem is the picture was a bluray, the title said bluray, the item specifics said bluray. Doesn't matter, buyer said I sent the wrong item so I had to pay for the return shipping and I had to refund them the original shipping to them. Given the chance I would of just refunded them and let them keep it since I probably didnt pay anything for it and it would of saved me the cost of return shipping.
I got it back the same day I was mailing Dave's loot box so I am pretty sure I included the bluray in the box. lol, you're welcome.
Sooooooooooooo, Funny you say this, because I am having an issue with something I bought on eBay right now for my F150. I got the item (replacement tailight) but it is wrong. 2004-2008 F150 trucks are all the same. This one was labled that it was for an f150 in that range 4x4, which I have. DIdn't fit. Too long and not all of the clips lined up. I bought ANOTHER one on eBay that had better pictures of the back that was listed as 2004-2008 f150 and it looks like it will fit. eBay did not print a label automatically for the return, and the guy is pushing back.
I'm trying to tell the guy, look, here is ANOTHER one I just bought (you can see the eBay thing that shows I bought it) because yours didn't fit. I am not trying to rip you off, but it doesn't fit. Now he isn't answering, so we will see where this goes.
Did you actually open a return request with eBay? What reason did you use?
If you did open a return he is likely getting e-mails from eBay saying things like "You have 7 days to respond". From the buyers end after 7 days you should be able to ask eBay to step in and make a decision. I'd say as little as possible because the more you say the more they can try to use something against you to deny the return. I would just say this product is listed as fitting a 2005 F150, I own a 2005 F150 and it doesn't fit. And specifically use the words "item is not as described"
When an item is "not as described" the seller will have to pay return shipping. Or they may tell you to keep it, or offer a partial refund... which you dont have to accept.
It is weird. I have received no notification of a refund that I can find. I did definitely do refund request and I think I did item is not as described. We have been going back and forth a couple of times, but I cannot find anything that says that this whole thing even happened (except messages).