06-08-2020, 01:16 AM
(06-07-2020, 02:41 PM)MiscellaneousDave Wrote:(06-07-2020, 11:14 AM)PJ Wrote: The doesn't fit reason may let the seller deny the return. I think the reasoning was originally for like clothing items that didn't fit and eBay considers it a buyers remorse thing.
If you can I would go to the resolution center and click the radio button "I received an item that does not match the sellers description" and follow the steps there. Preferably before the seller denies and closes the return request. It may be more difficult or not possible to do after that happens. This is the link for the resolution center - https://resolutioncenter.ebay.com/
Do you know if I can cancel an existing refund request and then do another one with this reasoning? Right now it won't let me do anything because there is one open already (refund request).
That i don't know but I doubt it. 99% of my experience is from the sellers side of this. Wouldn't hurt to call the ebay 1800 number and talk to customer service. They can do all sorts of magic I have had reps deny returns and close cases by me just explaining what was happening on the phone, they didn't even consult the buyers at all.