06-09-2020, 09:09 PM
So eBay customer service was USELESS....
Seller is not working with me for item not as described.
2020 - 06 - 09
11:16:34 UTC Girlie
Thank you for contacting eBay. My name is Girlie and I'll be happy to assist you today.
11:16:36 UTC Girlie
Before we start, can I ask for your first and last name please?
11:17:11 UTC milkman.00
Miscellaneous Dave
11:17:18 UTC Girlie
Thank you. How can I assist you today?
11:18:00 UTC milkman.00
I have an open return request and the seller isn't working with me. The item wasn't as described.
11:18:12 UTC Girlie
I see. what item are we referring to?
11:18:30 UTC milkman.00
The tailight.
11:19:14 UTC milkman.00
Should be second to last item purchased.
11:19:18 UTC Girlie
Thank you.
11:19:29 UTC Girlie
Let me check on the transaction real quick.
11:20:12 UTC milkman.00
I bought another one that looks like it will fit based on the pictures. That one is still enroute
11:20:42 UTC milkman.00
The one in question ends in 1665
11:21:01 UTC Girlie
Thanks for waiting.
11:21:19 UTC Girlie
I understand that the seller is not really helping you resolve this.
11:22:32 UTC Girlie
At the same time, with the return reason you selected which is wrong size or doesn't fit and with the seller's return policy of not accepting returns, it seems like eBay can't step in on this case.
11:22:50 UTC Girlie
Especially that we will need to honor the seller's return policy.
11:23:23 UTC milkman.00
can I cancel the return and redo it with another reason?
11:23:43 UTC Girlie
No. we can only initiate 1 return request per transaction.
11:24:04 UTC milkman.00
Can you change the return reason?
11:25:00 UTC milkman.00
This seems like a ridiculous reason to deny my return?? The semantics of a description?
11:25:41 UTC Girlie
I'm sorry but no. once you initiated the return request, all the details of the return request can no longer change.
11:26:15 UTC milkman.00
It was clearly mislabeled and doesn't fit my vehicle. There is no sold as is or anything like that.
11:26:45 UTC milkman.00
I have the vehicle in question and it doesn't fit. What am I supposed to do?
11:28:06 UTC Girlie
I understand that the seller may misadvertised it. At the same time, since the reason you chose was incorrect, we can't disregard the seller's return policy on this. I suggest to consider your external options in getting your refund for it.
11:28:47 UTC Girlie
You can either contact our Payment processor which is PayPal or you can contact your financial institution about this.
11:28:50 UTC milkman.00
Explain to me how my reason was incorrect? IT DOESNT FIT
11:29:12 UTC milkman.00
Reason selected = Doesn't fit
11:31:08 UTC Girlie
with choosing the reason doesn't fit, the system will tagged it as a remorse return and we will need to honor the seller's return policy. If the item was misadvertised by the seller, you can either choose not doesn't match the description or photos or You can choose wrong item sent.
11:31:55 UTC milkman.00
Unreal. So a stupid system trumps common sense and customer service.
11:32:03 UTC milkman.00
as usual, terrible customer service from eBay. I will just dispute the charge with my credit card company.
11:32:10 UTC
Chat ended by Miscellaneous Dave
Seller is not working with me for item not as described.
2020 - 06 - 09
11:16:34 UTC Girlie
Thank you for contacting eBay. My name is Girlie and I'll be happy to assist you today.
11:16:36 UTC Girlie
Before we start, can I ask for your first and last name please?
11:17:11 UTC milkman.00
Miscellaneous Dave
11:17:18 UTC Girlie
Thank you. How can I assist you today?
11:18:00 UTC milkman.00
I have an open return request and the seller isn't working with me. The item wasn't as described.
11:18:12 UTC Girlie
I see. what item are we referring to?
11:18:30 UTC milkman.00
The tailight.
11:19:14 UTC milkman.00
Should be second to last item purchased.
11:19:18 UTC Girlie
Thank you.
11:19:29 UTC Girlie
Let me check on the transaction real quick.
11:20:12 UTC milkman.00
I bought another one that looks like it will fit based on the pictures. That one is still enroute
11:20:42 UTC milkman.00
The one in question ends in 1665
11:21:01 UTC Girlie
Thanks for waiting.
11:21:19 UTC Girlie
I understand that the seller is not really helping you resolve this.
11:22:32 UTC Girlie
At the same time, with the return reason you selected which is wrong size or doesn't fit and with the seller's return policy of not accepting returns, it seems like eBay can't step in on this case.
11:22:50 UTC Girlie
Especially that we will need to honor the seller's return policy.
11:23:23 UTC milkman.00
can I cancel the return and redo it with another reason?
11:23:43 UTC Girlie
No. we can only initiate 1 return request per transaction.
11:24:04 UTC milkman.00
Can you change the return reason?
11:25:00 UTC milkman.00
This seems like a ridiculous reason to deny my return?? The semantics of a description?
11:25:41 UTC Girlie
I'm sorry but no. once you initiated the return request, all the details of the return request can no longer change.
11:26:15 UTC milkman.00
It was clearly mislabeled and doesn't fit my vehicle. There is no sold as is or anything like that.
11:26:45 UTC milkman.00
I have the vehicle in question and it doesn't fit. What am I supposed to do?
11:28:06 UTC Girlie
I understand that the seller may misadvertised it. At the same time, since the reason you chose was incorrect, we can't disregard the seller's return policy on this. I suggest to consider your external options in getting your refund for it.
11:28:47 UTC Girlie
You can either contact our Payment processor which is PayPal or you can contact your financial institution about this.
11:28:50 UTC milkman.00
Explain to me how my reason was incorrect? IT DOESNT FIT
11:29:12 UTC milkman.00
Reason selected = Doesn't fit
11:31:08 UTC Girlie
with choosing the reason doesn't fit, the system will tagged it as a remorse return and we will need to honor the seller's return policy. If the item was misadvertised by the seller, you can either choose not doesn't match the description or photos or You can choose wrong item sent.
11:31:55 UTC milkman.00
Unreal. So a stupid system trumps common sense and customer service.
11:32:03 UTC milkman.00
as usual, terrible customer service from eBay. I will just dispute the charge with my credit card company.
11:32:10 UTC
Chat ended by Miscellaneous Dave
